Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

What’s the secret recipe for increased profits and predictable expansion? Your people.

Driving discretionary effort | Nudge

The post-covid rebuild stage has led to a slew of new challenges: Supply chain delays and shortages, rising food and menu prices, changing guest expectations – all of which are seriously exacerbated by labor market staffing challenges.

But the solution lies in your staff. If you can retain and inspire, they’re going to help you control costs and improve operational efficiency. They’re going to help you keep labor costs down by avoiding voluntary turnover and morale concerns. They’re going to help you achieve more predictable successes as franchising and acquisitions hit an all-time high.

But first you need to inspire, align, and enable them to do so.

This on-demand webinar will share the secret to driving the discretionary effort foodservice organizations need to rebuild – and grow. Nudge COO Jordan Ekers will be joined by Axonify Chief Learning Architect, JD Dillon, to explore how effective frontline training, communication, community-building, and much more can drive the business outcomes every organization desperately needs.

Give your retail workers what they want

Give your retail workers what they want

Want to drive retention, revenue, and operational execution?

Give your retail workers what they want.

NRF webinar screen mock | Nudge

Long gone are the days when Employee Experience (EX) was just an HR play. Giving your frontline workers what they want – and need – to thrive at work is a clear path to better efficiency, performance, execution, and more. 

This is the on-demand webinar every retailer needs to watch. Nudge brings together exclusive market research, real-world examples, and a decade of experience working with top retail brands to answer this critical question: what do retail workers want? Nudge COO Jordan Ekers is joined by Tania Walsh, Manager of Digital Communications Strategy at Telus, and Kathryn Williams, Manager of Retail Communications at Michael Kors to explore what initiatives and programs to implement to drive the discretionary effort every retailer needs.  

Watch this webinar to learn:

  • Why retailers need to tap into the needs and wants of their workforce
  • Why workers crave a sense of purpose at work – and how to bake that into your EX
  • The importance of employee community and DE&I programs
  • How effective employee communication ties it all together

The Deskless Report: Foodservice Edition

The Deskless Report: Foodservice Edition

The Deskless Report:
Foodservice Edition

Nudge surveyed restaurant workers and leaders from across the United States to answer one question: “What’s the state of the foodservice workforce?”
The Deskless Report Foodservice mockup | Nudge

Nudge surveyed restaurant workers and leaders from across the country to learn what keeps leaders up at night (hint: it’s the labor crisis!), and what workers need in order to deliver next-level guest experiences, level up execution, and achieve operational efficiency.

In exploring the viewpoints of both restaurant workers and leaders, this report delves into the disconnect between them – the gaps between what staff want and what organizations are providing.

Download the report to learn: 

  • What drives engagement and motivation in foodservice workers
  • The #1 challenge facing operators right now
  • The state of foodservice worker communication
  • The state of foodservice worker feedback 
  • How foodservice leaders are investing in EX in the coming year

The Deskless Report: Retail Edition

The Deskless Report: Retail Edition

The Deskless Report:
Retail Edition

Nudge surveyed retail workers and leaders from across the United States to answer one question: “What’s the state of the retail workforce?”
The Deskless Report Retail Edition | Nudge

In June 2021, Nudge surveyed retail workers and leaders from across the country to answer one question: “What’s the state of the retail workforce?”

In this report, we’re looking at who retail workers are, and what they desperately need in order to deliver next-level CX, execution, and operational efficiency. But we’re also looking at what keeps retail leaders up at night (hint: it’s the labor crisis!), and how they’re investing in employee experience next year and beyond. We’ve also got behind-the-scenes spotlights on retail brands that are successfully driving business outcomes by investing in the associate experience.

In exploring the viewpoints of both retail workers and leaders, this report delves into the disconnect between them – the gaps between what associates want and what retailers are providing.

Download the report to learn: 

  • What drives engagement and motivation in retail workers
  • The #1 challenge facing retailers right now
  • The state of retail worker communication
  • The state of retail worker feedback 
  • How retail leaders are investing in EX in 2022 and beyond

The Deskless Report

The Deskless Report

The Deskless Report 

Nudge surveyed 865 deskless workers and 300 deskless leaders to answer one question: “What’s the state of the deskless workforce?”

Read the Report

Deskless Report cover

In June 2021, Nudge surveyed 865 deskless workers and 300 deskless leaders, and collected data from Nudge’s 55,000 frontline users, to answer a question: “What’s the state of the deskless workforce?”

In exploring the viewpoints of both workers and leaders, this report delves into the disconnect between them – the gaps between what workers want and what head office is providing. In this report, we’re looking at who deskless workers are, and what they desperately need in order to do their jobs. But we’re also looking at the role of the deskless leader: what keeps them up at night, how they’re prioritizing the employee experience, and what they’re investing in next year and beyond.

Read the full report to learn: 

  • What drives engagement and motivation in deskless workers
  • The #1 challenge facing deskless leaders right now
  • The state of deskless worker communication
  • The state of deskless worker feedback 
  • How leaders are investing in employee experience in 2022

Read the Report

Here’s a glimpse at what we found: 

  • 36% of deskless workers currently want to quit their jobs
  • Turnover is the #1 challenge facing deskless leaders right now
  • 39% of workers don’t feel heard by their organization
  • 59% of workers say the communication they receive is somewhat or not-at-all useful