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Redefining the Frontline Experience: New Data Reveals the Secret to Outlasting Retail’s Volatility

Redefining the Frontline Experience: New Data Reveals the Secret to Outlasting Retail’s Volatility

Redefining the Frontline Experience:

New Data Reveals the Secret to Outlasting Retail’s Volatility

Redefining the Frontline Experience: New Data Reveals the Secret to Outlasting Retail’s Volatility | Nudge
There are many things that retailers can’t control: economic volatility, supply chain constraints, the list goes on. But what leaders and managers can control is the way they enable and support their frontline staff to drive the business outcomes retailers need – and the memorable experiences in-store shoppers want.  

During this webinar, we reveal new findings from Nudge’s annual Deskless Report: Retail Edition, which aggregates insights from managers, workers, and frontline leaders. Get the latest retail-specific data on the critical intermediary role of managers, and what drives associates to perform  — and how both can impact the disruptions facing retailers today.

Watch this on-demand webinar to learn how you can apply these findings to:

  • Redefine and reimagine the frontline employee experience
  • Address key disruptors, like burnout and absenteeism
  • Explore the future of frontline enablement technology

Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

What’s the secret recipe for increased profits and predictable expansion? Your people.

Driving discretionary effort | Nudge

The post-covid rebuild stage has led to a slew of new challenges: Supply chain delays and shortages, rising food and menu prices, changing guest expectations – all of which are seriously exacerbated by labor market staffing challenges.

But the solution lies in your staff. If you can retain and inspire, they’re going to help you control costs and improve operational efficiency. They’re going to help you keep labor costs down by avoiding voluntary turnover and morale concerns. They’re going to help you achieve more predictable successes as franchising and acquisitions hit an all-time high.

But first you need to inspire, align, and enable them to do so.

This on-demand webinar will share the secret to driving the discretionary effort foodservice organizations need to rebuild – and grow. Nudge COO Jordan Ekers will be joined by Axonify Chief Learning Architect, JD Dillon, to explore how effective frontline training, communication, community-building, and much more can drive the business outcomes every organization desperately needs.

Give your retail workers what they want

Give your retail workers what they want

Want to drive retention, revenue, and operational execution?

Give your retail workers what they want.

NRF webinar screen mock | Nudge

Long gone are the days when Employee Experience (EX) was just an HR play. Giving your frontline workers what they want – and need – to thrive at work is a clear path to better efficiency, performance, execution, and more. 

This is the on-demand webinar every retailer needs to watch. Nudge brings together exclusive market research, real-world examples, and a decade of experience working with top retail brands to answer this critical question: what do retail workers want? Nudge COO Jordan Ekers is joined by Tania Walsh, Manager of Digital Communications Strategy at Telus, and Kathryn Williams, Manager of Retail Communications at Michael Kors to explore what initiatives and programs to implement to drive the discretionary effort every retailer needs.  

Watch this webinar to learn:

  • Why retailers need to tap into the needs and wants of their workforce
  • Why workers crave a sense of purpose at work – and how to bake that into your EX
  • The importance of employee community and DE&I programs
  • How effective employee communication ties it all together

The Deskless Report: Foodservice Edition 2021

The Deskless Report: Foodservice Edition 2021

The Deskless Report:
Foodservice Edition

Nudge surveyed restaurant workers and leaders from across the United States to answer one question: “What’s the state of the foodservice workforce?”
The Deskless Report Foodservice mockup | Nudge

Nudge surveyed restaurant workers and leaders from across the country to learn what keeps leaders up at night (hint: it’s the labor crisis!), and what workers need in order to deliver next-level guest experiences, level up execution, and achieve operational efficiency.

In exploring the viewpoints of both restaurant workers and leaders, this report delves into the disconnect between them – the gaps between what staff want and what organizations are providing.

Download the report to learn: 

  • What drives engagement and motivation in foodservice workers
  • The #1 challenge facing operators right now
  • The state of foodservice worker communication
  • The state of foodservice worker feedback 
  • How foodservice leaders are investing in EX in the coming year

The Deskless Report: Retail Edition 2021

The Deskless Report: Retail Edition 2021

The Deskless Report:
Retail Edition

Nudge surveyed retail workers and leaders from across the United States to answer one question: “What’s the state of the retail workforce?”
The Deskless Report Retail Edition | Nudge

In June 2021, Nudge surveyed retail workers and leaders from across the country to answer one question: “What’s the state of the retail workforce?”

In this report, we’re looking at who retail workers are, and what they desperately need in order to deliver next-level CX, execution, and operational efficiency. But we’re also looking at what keeps retail leaders up at night (hint: it’s the labor crisis!), and how they’re investing in employee experience next year and beyond. We’ve also got behind-the-scenes spotlights on retail brands that are successfully driving business outcomes by investing in the associate experience.

In exploring the viewpoints of both retail workers and leaders, this report delves into the disconnect between them – the gaps between what associates want and what retailers are providing.

Download the report to learn: 

  • What drives engagement and motivation in retail workers
  • The #1 challenge facing retailers right now
  • The state of retail worker communication
  • The state of retail worker feedback 
  • How retail leaders are investing in EX in 2022 and beyond