Retail employee communication that drives consistent results
Want to give your associates the tools and support they need to create a consistent brand experience and drive sales? Want to empower your staff to reduce turnover and drive engagement? Get the top-rated retail communication platform that associates want to use.
THE CHALLENGE:
Delivering a memorable customer experience. Every. Single. Time.
Youâre trying to drive sales with a consistent CX across hundreds (or thousands!) of retail locations â but youâre short-staffed with associates that are lacking the information and tools to deliver a truly memorable experience.
Operational inconsistencies and inefficiencies impact customer experience and revenue
THE SOLUTION:
The retail communication platform associates want to use
With Nudge, retailers can share the right resources at the right time. Reaching every associate at every store with gamified, two-way communication channels that keep them informed â and engaged.
Real-time, segmented and targeted retail employee communication
Effective retail employee communication educates and empowers your associates to uncover customer needs to drive sales and deliver next-level experiences.
- Avoid information overload with easy-to-read, bite-sized âNudgesâ sent to their phonesÂ
- Drive engagement with a gamified platform and collaborative features
- Reinforce product knowledge and equip employees with the information they need to drive growth
- Achieve consistent SOPs and improved customer experiences with a centralized information hub
Real-time, segmented and targeted retail employee communication
Effective retail employee communication educates and empowers your associates to uncover customer needs to drive sales and deliver next-level experiences.
- Avoid information overload with easy-to-read, bite-sized âNudgesâ sent to their phonesÂ
- Drive engagement with a gamified platform and collaborative features
- Reinforce product knowledge and equip employees with the information they need to drive growth
- Achieve consistent SOPs and improved customer experiences with a centralized information hub
“Nudge is a game changer for the retail landscape, and has done amazing wonders for our teams who are highly engaged and have a place to share their voice, enabling us to better communicate with our frontline like never before. It’s played a big role in helping us shift the culture and elevating the associate’s connection to their team, company, and our brand.”
â Chad McKinnon, President, Sporting Life
Your essential retail employee hub
60% of frontline workers are unsatisfied with the technology theyâre provided to do their jobs. With Nudge, your associates have everything they need â in one place.
- Drive consistent SOPs and CX with an easy-to-access centralized resource hub
- Corral your tools into one central place: LMS, shift scheduling, HRIS, you name it!
- Foster an engaged employee community with peer recognition, employee chat, and more
Loved by retailers
(and their associates!)
âNudge is a great way to learn about each store’s unique ideas and best practices.â
LYNN G., USER
âNudge offers something our retail staff never had the opportunity to experience with other brands they worked for.â
MARK. G., CUSTOMER
Two-way feedback loops to capture insights (and improve retention!)
Who knows the most about your customers? Your staff! Capture valuable insights and scale up best practices with a robust feedback loop that helps your staff feel heard.
- Harness customer experience insights and enable staff to address improvement areas
- Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviors
- Capture concerns and frustrations in open forums and private feedback channels
Two-way feedback loops to capture insights (and improve retention!)
Who knows the most about your customers? Your staff! Capture valuable insights and scale up best practices with a robust feedback loop that helps your staff feel heard.
- Harness customer experience insights and enable staff to address improvement areas
- Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviors
- Capture concerns and frustrations in open forums and private feedback channels
“In-store huddles and intranet updates alone werenât going to be sustainable. We knew we had to equip our store teams with the latest information through the most accessible tool to quickly and effectively respond to the market.â
â Tania Walsh, Manager, Digital Communications Strategy, TELUS
Industry-leading analytics for making data-driven decisions
With intelligent workforce analytics, retailers can predict promotion or product launch success rates, campaign effectiveness, turnover, and much more.
- Analytics dashboards provide in-depth looks at how your workforce is doing
- Weekly insights alert you to red flags, like knowledge gaps and disengagement
- Readiness indicators analyze how knowledgeable and confident teams are
Bonus reads đ
REPORT
The Deskless Report: Retail Edition
Nudge surveyed retail workers and leaders from across the United States for this report.â
GUIDE
The Retailerâs Guide to Forgetting the Labor Crisis
Everything you need to forget about the labor crisis â and start focusing on something far more important.
BLOG
What retail workers want
The Great Resignation has retailers asking: what do retail workers really want? We went to a retail staffing expert to get the answers.