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Retail employee communication that drives consistent results

Want to give your associates the tools and support they need to create a consistent brand experience and drive sales? Want to empower your staff to reduce turnover and drive engagement? Get the top-rated retail communication platform that associates want to use.

Learn what Nudge can do

Sporting Life logo | Nudge
Telus logo - Nudge
Mastermind logo - Nudge
Staples logo - Nudge
Golf town logo

THE CHALLENGE:

Delivering a memorable customer experience. Every. Single. Time.

You’re trying to drive sales with a consistent CX across hundreds (or thousands!) of retail locations – but you’re short-staffed with associates that are lacking the information and tools to deliver a truly memorable experience.
Ad-hoc communication channels leave your workforce ill-informed and unprepared
Staffing shortages cause burnout and operational challenges – and more turnover

Operational inconsistencies and inefficiencies impact customer experience and revenue

Nudge for Retail | Nudge

THE SOLUTION:

The retail communication platform associates want to use

With Nudge, retailers can share the right resources at the right time. Reaching every associate at every store with gamified, two-way communication channels that keep them informed – and engaged.

Speak to our team

Real-time, segmented and targeted retail employee communication

Effective retail employee communication educates and empowers your associates to uncover customer needs to drive sales and deliver next-level experiences.

  • Avoid information overload with easy-to-read, bite-sized “Nudges” sent to their phones 
  • Drive engagement with a gamified platform and collaborative features
  • Reinforce product knowledge and equip employees with the information they need to drive growth
  • Achieve consistent SOPs and improved customer experiences with a centralized information hub
Targeted retail employee communication | Nudge
Targeted retail employee communication | Nudge

Real-time, segmented and targeted retail employee communication

Effective retail employee communication educates and empowers your associates to uncover customer needs to drive sales and deliver next-level experiences.

  • Avoid information overload with easy-to-read, bite-sized “Nudges” sent to their phones 
  • Drive engagement with a gamified platform and collaborative features
  • Reinforce product knowledge and equip employees with the information they need to drive growth
  • Achieve consistent SOPs and improved customer experiences with a centralized information hub
Sporting Life logo | Nudge

“Nudge is a game changer for the retail landscape, and has done amazing wonders for our teams who are highly engaged and have a place to share their voice, enabling us to better communicate with our frontline like never before. It’s played a big role in helping us shift the culture and elevating the associate’s connection to their team, company, and our brand.”

— Chad McKinnon, President, Sporting Life

Your retail employee communication hub | Nudge

Your essential retail employee hub

60% of frontline workers are unsatisfied with the technology they’re provided to do their jobs. With Nudge, your associates have everything they need – in one place.

  • Drive consistent SOPs and CX with an easy-to-access centralized resource hub
  • Corral your tools into one central place: LMS, shift scheduling, HRIS, you name it!
  • Foster an engaged employee community with peer recognition, employee chat, and more

Loved by retailers

(and their associates!)

“Nudge is a great way to learn about each store’s unique ideas and best practices.”


LYNN G., USER

“Nudge offers something our retail staff never had the opportunity to experience with other brands they worked for.”


MARK. G., CUSTOMER

Two-way feedback loops to capture insights (and improve retention!)

Who knows the most about your customers? Your staff! Capture valuable insights and scale up best practices with a robust feedback loop that helps your staff feel heard.

  • Harness customer experience insights and enable staff to address improvement areas
  • Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviors
  • Capture concerns and frustrations in open forums and private feedback channels
Retail employee communication and feedback | Nudge
Retail employee communication and feedback | Nudge

Two-way feedback loops to capture insights (and improve retention!)

Who knows the most about your customers? Your staff! Capture valuable insights and scale up best practices with a robust feedback loop that helps your staff feel heard.

  • Harness customer experience insights and enable staff to address improvement areas
  • Crowdsource upsell and cross-sell best practices to scale revenue-generating behaviors
  • Capture concerns and frustrations in open forums and private feedback channels
Telus logo - Nudge

“In-store huddles and intranet updates alone weren’t going to be sustainable. We knew we had to equip our store teams with the latest information through the most accessible tool to quickly and effectively respond to the market.”

— Tania Walsh, Manager, Digital Communications Strategy, TELUS

Retail employee communication analytics | Nudge

Industry-leading analytics for making data-driven decisions

With intelligent workforce analytics, retailers can predict promotion or product launch success rates, campaign effectiveness, turnover, and much more.

  • Analytics dashboards provide in-depth looks at how your workforce is doing
  • Weekly insights alert you to red flags, like knowledge gaps and disengagement
  • Readiness indicators analyze how knowledgeable and confident teams are


Bonus reads 👇

REPORT
The Deskless Report: Retail Edition

Nudge surveyed retail workers and leaders from across the United States for this report.”

Read the report

GUIDE
The Retailer’s Guide to Forgetting the Labor Crisis

Everything you need to forget about the labor crisis – and start focusing on something far more important.

Read the guide

BLOG
What retail workers want

The Great Resignation has retailers asking: what do retail workers really want? We went to a retail staffing expert to get the answers.

Read the post

Learn what Nudge can do

Book time with our team to learn how Nudge can meet the unique needs of your retail organization.

Let’s chat!