Enable staff to delight customers

Create experiences that help employees deliver on brand promise and increase overall customer lifetime value.

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The tools to help exceed expectations

Make each experience better than the last by influencing the interactions between your customers and staff. Enable the people tasked with bringing your brand to life and create memorable experiences, every time.
Boost satisfaction
Boost satisfaction
Drive loyalty
Drive loyalty
Increase NPS
Increase NPS
Nudge product communications

Choice Hotels Canada

“With Nudge, we’ve been able to level-up the support we provide to our franchise owners, sharing relevant and timely communications that empower their workforce to create memorable guest experiences.”

— Brendan Gibney, Senior Director of Franchise Services

Communicate customer experience priorities

Leading brands know that their customer experience data offers a goldmine of information. Harness customer insights to build targeted campaigns that guide employee actions to meet evolving customer expectations.

Communicate customer experience priorities

Leading brands know that their customer experience data offers a goldmine of information. Harness customer insights to build targeted campaigns that guide employee actions to meet evolving customer expectations.

Course-correct employee behavior

Execute on workforce action plans and coaching needs with focused communications. Driven by behavioral theory, Nudge campaigns deliver targeted, engaging content, directly to each employee, influencing teams to deliver the experiences that matter most.

Loved by our customers and their employees

Customers and users agree that Nudge improves workforce communications.

“The principal focus of our campaigns is customer experience, which also includes product knowledge and promotions.”


ROB B., CUSTOMER

“This app can really bring a team together. Friendly competitions that are based on work just makes you want to do better.”


GEORGE B., USER

Gather feedback from the field

What customer experience initiatives are meeting customer needs? And what new customer expectations are employees hearing about in the field? With Nudge, create dedicated feedback forums to gather timely CX feedback and optimize on-going in-market programs.

Gather feedback from the field

What customer experience initiatives are meeting customer needs? And what new customer expectations are employees hearing about in the field? With Nudge, create dedicated feedback forums to gather timely CX feedback and optimize on-going in-market programs.

Analyze the impact of each campaign

Evaluate the impact of Nudge campaigns on brand perception and update communications to reinforce new and evolving customer expectations. Inspire consistent, exceptional performance by recognizing employees for going above and beyond.

Webinar
Mastering customer & staff experiences

Hear how leading organizations, like Staples, Freshii, and Gap Inc. empower their frontline workforce to deliver a better customer experience and successfully execute on-going operational changes.

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Discover Nudge

We’re here to support you and your workforce. Speak with an expert to learn how Nudge can meet the unique needs of your organization.

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Proven ROI of 484%

Forrester Consulting's Total Economic Impact™ study found a 484% ROI with Nudge!*

*over three years.