The ROI of Digital Frontline Communication

by Paige Magarrey | Oct 13, 2021

PRESENTED BY NUDGE & FEATURING FORRESTER

The ROI of digital frontline communication

How effective frontline communication can deliver tangible outcomes.

As we navigate out of these unforeseen times into a new normal, frontline and deskless organizations need to continue to support their workforce. And that support starts with the technology that enables organizations to share real-time info and collect in-the-moment feedback from their most valuable asset: their employees.

In this two-part webinar, guest speaker, Forrester Senior Consultant Veronica Iles walks through Nudge’s recently commissioned Total Economic Impact™ Study, conducted by Forrester Consulting, to dive deeper into Forrester’s findings, which included a three-year ROI of 484%. Then, Nudge COO Jordan Ekers and our guest speaker, Forrester Senior Analyst of Digital Commerce, Scott Compton, discuss the trending challenges facing the frontline, and the role that technology can play in bringing these organizations into the “new normal.”

Watch this webinar today to see how effective frontline communication can deliver tangible outcomes across your organization.

Solving the Labor Crisis

by Paige Magarrey | Jul 30, 2021

Solving the labor crisis

How to tap into your current workforce and be an employer of choice.

With vaccination rates increasing, restaurants are starting to return to a semblance of normal operations. But as The Great Return continues, a new challenge emerges: finding workers. Employment subsidies, burnout, return trepidation, and competition across the labor market are coming together to annihilate the restaurant talent pool.

It’s time to flip the script. This webinar shows restaurateurs why they need to forget about those long-unrequited dreams of full labor capacity – and instead focus on tapping the (perhaps unchecked) potential of their current workforce through better engagement, empowerment and communication.

Listen as Brennan Wilkie, CRO at Nudge, the digital employee communications platform, and Michael Fiato, SVP of Guest Experience at Eurest and author of The Hospitality Edge: Stories to Delight Your Guests, Spark Your Culture and Ignite Productivity, discuss the talent pool, the employee experience, and staying agile and responsive in changing times.

Thank you for your interest in our webinar. Access the recording here.

Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.

Acing the Great Return

by Paige Magarrey | Jul 30, 2021

Acing the Great Return

Fostering next-level CX in uncertain times through better staff communication.

Now more than ever, retailers are looking to stay profitable and resilient by elevating the all-important customer experience. But in these uncertain times, so much change in the physical retail space has made it difficult to focus on meaningful – and consistent – customer interactions, not to mention bridging the gap between physical and digital experiences.

The secret to nailing the Great Return? Investing in your frontline communications and feedback loop. Your associates have a critical role to play in enhancing the customer experience – and helping your organization stay agile and responsive by tapping into your consumers’ expectations, attitudes, and behaviors.

Learn from Rachel Huckle, the Chief Retail Officer at Staples Canada and Nudge’s COO, Jordan Ekers on how you can help your organization stay agile and responsive in uncertain times by fostering next-level CX.

Enabling store teams to succeed this holiday season

by Danielle Fernandes | Nov 26, 2020

[ON-DEMAND WEBINAR]

Enabling store teams to succeed this holiday season

Featuring Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.

We all know engaged, confident store teams are the key to creating memorable and differentiated customer experiences in-store. But, the challenges facing today’s associates and managers are greater than ever before. With the most important retail season on the horizon, how are retail leaders approaching the holidays and Black Friday differently this year, especially when it comes to enabling frontline associates?

Watch our 45-minute webinar to hear strategies from Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.

Our speakers

Steve King

SVP of Retail Sales Operations
Ashley HomeStore

Rudy Irish

Director of Sales and Customer Experience
Staples Canada

How to drive staff productivity and win in the “new normal”

by Danielle Fernandes | Aug 26, 2020

[ON-DEMAND WEBINAR]

How to drive staff
productivity and win
in the “new normal”

Featuring Mike Fiato, SVP of Customer Experience at Eurest, a division of Compass Group, and Dan Leonard, President of Margaritaville

The “new normal” in the foodservice industry is defined by constant and rapid change. Brands are navigating the back-and-forth effects of closing, reopening, and partially closing again, constantly adapting operations to survive in new conditions. With quick operational changes, restaurants are increasingly needing to do more with less – reducing staff counts and operating with lean teams, while rolling out a host of new initiatives and protocols. With all this change, there’s a heightened need for productive teams that can deliver results.

To succeed in a constantly changing environment, restaurant workers need real-time, convenient access to up-to-date information on how their jobs are changing, including new policies and procedures, safety information, and more.

How can restaurants leverage agile employee communications to activate their frontline workforce and drive productivity?

Watch our 45-minute webinar to hear from Mike Fiato, SVP of Customer Experience at Eurest, a division of Compass Group and Dan Leonard, President of Margaritaville.

We’ll dive into the following topics:

Successfully supporting frontline staff in constantly-changing conditions

Impacts of targeted, timely communications throughout reopening transitions

How to ensure employees feel safe and competent in their roles

Meeting heightened expectations for the guest experience

…and more!

Our speakers

Mike Fiato

SVP of Customer Experience
Eurest, a division of Compass Group

Dan Leonard

President
Margaritaville

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