by Danielle Fernandes | Aug 13, 2020
[ON-DEMAND WEBINAR]
How to build resilient
frontline teams
Featuring Matt Fay, VP of Human Resources at Sporting Life Group
The frontline workforce of 2020 has been through a lot. Employees are experiencing tremendous variability throughout the current global health pandemic and social crisis. From furloughs and reopenings to new operational mandates and questions about diversity, equity, and inclusion, associates and managers are navigating unprecedented levels of change.
With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?
Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.
We’ll dig into the following topics:
- Blueprints for developing a connected and empowered team
- Effective leadership strategies focused on diversity, inclusion,
and equity
- Tactics for engaging the field for frontline feedback to understand employee needs and expectations
- Communication strategies for employee engagement and retention
- …and more!
Matt Fay
VP of Human Resources
Sporting Life Group
Jordan Ekers
Chief Customer Officer
Nudge
by Danielle Fernandes | Jul 27, 2020
With COVID-19 restrictions across North America, the retail and foodservice industries are dealing with new challenges and unprecedented levels of change, for both customers and frontline employees. New operational procedures and mandates are being implemented rapidly to meet elevated customer expectations.
How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?
Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.
We’ll dig into the following topics:
- How retail and foodservice brands are navigating evolving operational challenges
- Strategies for re-engaging frontline teams to execute on customer experience
- Key customer and employee considerations to keep top of mind as brands settle into a “new normal
- …and more!
[ON-DEMAND WEBINAR]
Mastering customer
& staff experiences
for reopening
& beyond
Presented by Nudge & Medallia
Rudy Irish
Director, Sales & Customer Experience
Staples Canada
Nicole Lanni
Consumer Insights Manager
Gap Inc.
Oliver Rodbard
Senior Vice President, Operations
Freshii
Erica James
Global Head of Retail Practice
Medallia
Brennan Wilkie
Chief Revenue Officer
Nudge
by Danielle Fernandes | Jun 4, 2020
[ON-DEMAND WEBINAR]
Prepare your store associates for the “next normal”
Featuring Marc Galloway, VP of Store Operations at Soft Surroundings
Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.
How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.
We’ll dig into the following topics:
- Understanding the consumer preferences of tomorrow
- Creating blueprints for reopening and beyond
- Activating a “new normal” by engaging your associates
- …and more!
Marc Galloway
VP of Store Operations, Soft Surroundings
Jordan Ekers
Chief Customer Officer, Nudge Rewards
by Danielle Fernandes | Nov 26, 2019
[On-Demand Webinar]
Unlocking the potential of your frontline: Lessons from behavior science
“Organizations are leaving potential insights and impact on the table by ignoring positive nudges and the differing environments and elements that can foster greater creativity.” – McKinsey Organization Insights
Amplify team performance
The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results.
Frontline employees face unique circumstances where positive nudges can really make a difference. Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan.
We’ll dig into the following topics:
- The importance of supporting, empowering, and influencing frontline staff to meet customer expectations
- Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
- Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
- Three key steps to optimizing your frontline workforce
- …and more!
Tim Houlihan
Chief Behavioral Strategist, BehaviorAlchemy
Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.
Jordan Ekers
Chief Customer Officer, Nudge Rewards
One of the industry’s most prominent evangelists for frontline employee experience, Jordan Ekers is a mobile technology entrepreneur and co-founder of Nudge Rewards. He’s worked with leading brands in retail, foodservice, and hospitality to design new, transformative approaches for executing on brand promise by empowering frontline teams. Jordan has been a speaker and conference chair at major industry events, such as NRF Big Show and the Future Stores series.