by Danielle Fernandes | Jun 4, 2020
[ON-DEMAND WEBINAR]
Prepare your store associates for the “next normal”
Featuring Marc Galloway, VP of Store Operations at Soft Surroundings
Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.
How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.
We’ll dig into the following topics:
- Understanding the consumer preferences of tomorrow
- Creating blueprints for reopening and beyond
- Activating a “new normal” by engaging your associates
- …and more!
Marc Galloway
VP of Store Operations, Soft Surroundings
Jordan Ekers
Chief Customer Officer, Nudge Rewards
by Danielle Fernandes | Nov 26, 2019
[On-Demand Webinar]
Unlocking the potential of your frontline: Lessons from behavior science
“Organizations are leaving potential insights and impact on the table by ignoring positive nudges and the differing environments and elements that can foster greater creativity.” – McKinsey Organization Insights
Amplify team performance
The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results.
Frontline employees face unique circumstances where positive nudges can really make a difference. Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan.
We’ll dig into the following topics:
- The importance of supporting, empowering, and influencing frontline staff to meet customer expectations
- Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
- Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
- Three key steps to optimizing your frontline workforce
- …and more!
Tim Houlihan
Chief Behavioral Strategist, BehaviorAlchemy
Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.
Jordan Ekers
Chief Customer Officer, Nudge Rewards
One of the industry’s most prominent evangelists for frontline employee experience, Jordan Ekers is a mobile technology entrepreneur and co-founder of Nudge Rewards. He’s worked with leading brands in retail, foodservice, and hospitality to design new, transformative approaches for executing on brand promise by empowering frontline teams. Jordan has been a speaker and conference chair at major industry events, such as NRF Big Show and the Future Stores series.
by Danielle Fernandes | Jun 26, 2019
The fourth transformation in retail: Narrowing the experience gap
Deliver a consistent customer experience by improving the frontline experience
Let’s mobilize your frontline
Retailers continue to invest heavily in building more memorable experiences, both in-store and online, yet fail to address one of the most critical parts of their relationship with loyal shoppers–the human interaction between their own frontline associates and customers.
With 82% of global consumers wanting more human interaction in their customer experience, frontline staff play a crucial role in the customer journey and need the right tools and information to influence transactional behavior, which brings us to the fourth transformation in retail.
Download our 15-page ebook to discover:
- The three transformations in retail
- The experience gap between customers and employees
- The next transformation in retail
- Four key components to improving customer experience, frontline performance, and the employee experience
A preview of what’s inside
by Danielle Fernandes | Jun 25, 2019
Your guide to getting started with BYOD
Learn how ‘bring your own device’ policies in the workplace can unlock valuable business gains liked improved employee, increased sales, and decreased turnover
Let’s mobilize your frontline
Empowering employees to use their smartphones at work has become imperative for retailers and foodservice providers. Why? Frontline employees will use their personal devices at work, whether you’ve encouraged them to or not. By empowering your frontline employees to use their devices as a workplace tool, you’ll unlock benefits as improved customer service, increased productivity and sales, valuable employee feedback, better employee retention, and increased employee engagement.
Download our 16-page guide to discover:
- The top benefits of BYOD
- What to consider prior to implementation
- How to make the most of your BYOD strategy
- A template to build out your own BYOD policy
- …and more!
A preview of what’s inside
