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Playbook: Building agile teams

Playbook: Building agile teams

by | Apr 29, 2021

Building agile teams:

3-step playbook

Support your deskless workforce through uncertain times

Building Agile Teams Playbook

With new safety protocols, sudden closures, unprecedented consumer behavior, and countless more challenges, it has never been more crucial for organizations to stay agile and adaptive to the changing world. Your workforce is a critical part of that process. But to lift your organization up through times of uncertainty, your workforce needs leadership – and, unfortunately, they might not be getting it. This three-phase plan gives you everything you need to support your deskless workforce through uncertain times.

 

Download the playbook to get:

  • 6 foolproof ways to cultivate employee engagement
  • Understanding preparedness, and what prioritizing preparedness looks like
  • 3 workforce success metrics every organization should be tracking

Build store teams that are ready for what’s next

Build store teams that are ready for what’s next

by | Jan 21, 2021

A retailer’s guide to building engaged store teams

Support your frontline across three key phases of engagement

Ebook - Nudge - Build store teams for what's next

Frontline teams play a more critical role than ever before and will be the driving force for retailers to preserve beyond the pandemic. Yet, only 48% of employees strongly agree their immediate supervisor keeps them informed about what is going on in the organization. In the race to capture market share, your staff will need the tools to stay engaged and aligned with your brand. In this ebook, we share best practices we’ve developed to support retail brands, and in turn, their store associates.

 

Download the 15-page ebook to learn:

  • How to engage your frontline to boost morale and develop deep brand loyalty
  • Training that increases operational knowledge and reinforces best practices
  • Three key metrics to help you evaluate frontline success

Enabling store teams to succeed this holiday season

Enabling store teams to succeed this holiday season

by | Nov 26, 2020

[ON-DEMAND WEBINAR]

Enabling store teams to succeed this holiday season

Featuring Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.
We all know engaged, confident store teams are the key to creating memorable and differentiated customer experiences in-store. But, the challenges facing today’s associates and managers are greater than ever before. With the most important retail season on the horizon, how are retail leaders approaching the holidays and Black Friday differently this year, especially when it comes to enabling frontline associates?

Watch our 45-minute webinar to hear strategies from Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.

Our speakers

Steve King

SVP of Retail Sales Operations
Ashley HomeStore

Rudy Irish Staples Canada

Rudy Irish

Director of Sales and Customer Experience
Staples Canada

How to build resilient frontline teams

How to build resilient frontline teams

by | Aug 13, 2020

[ON-DEMAND WEBINAR]

How to build resilient
frontline teams

Featuring Matt Fay, VP of Human Resources at Sporting Life Group
The frontline workforce of 2020 has been through a lot. Employees are experiencing tremendous variability throughout the current global health pandemic and social crisis. From furloughs and reopenings to new operational mandates and questions about diversity, equity, and inclusion, associates and managers are navigating unprecedented levels of change.

With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?

Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.

We’ll dig into the following topics:

  • Blueprints for developing a connected and empowered team
  • Effective leadership strategies focused on diversity, inclusion,
    and equity
  • Tactics for engaging the field for frontline feedback to understand employee needs and expectations
  • Communication strategies for employee engagement and retention
  • …and more!

Our speakers

Matt Fay

VP of Human Resources
Sporting Life Group

Jordan Ekers

Chief Customer Officer
Nudge

Mastering customer and staff experiences for reopening

Mastering customer and staff experiences for reopening

by | Jul 27, 2020

With COVID-19 restrictions across North America, the retail and foodservice industries are dealing with new challenges and unprecedented levels of change, for both customers and frontline employees. New operational procedures and mandates are being implemented rapidly to meet elevated customer expectations.

How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?

Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.

We’ll dig into the following topics:

  • How retail and foodservice brands are navigating evolving operational challenges
  • Strategies for re-engaging frontline teams to execute on customer experience
  • Key customer and employee considerations to keep top of mind as brands settle into a “new normal
  • …and more!
[ON-DEMAND WEBINAR]

Mastering customer
& staff experiences
for reopening
& beyond

Presented by Nudge & Medallia

Our speakers

Rudy Irish

Director, Sales & Customer Experience
Staples Canada

Nicole Lanni

Consumer Insights Manager
Gap Inc.

Oliver Rodbard

Senior Vice President, Operations
Freshii

Erica James

Global Head of Retail Practice
Medallia

Brennan Wilkie

Chief Revenue Officer
Nudge