Redefining the Frontline Experience: New Data Reveals the Secret to Outlasting Retail’s Volatility
Redefining the Frontline Experience:
New Data Reveals the Secret to Outlasting Retail’s Volatility
During this webinar, we reveal new findings from Nudge’s annual Deskless Report: Retail Edition, which aggregates insights from managers, workers, and frontline leaders. Get the latest retail-specific data on the critical intermediary role of managers, and what drives associates to perform — and how both can impact the disruptions facing retailers today.
Watch this on-demand webinar to learn how you can apply these findings to:
- Redefine and reimagine the frontline employee experience
- Address key disruptors, like burnout and absenteeism
- Explore the future of frontline enablement technology
Acing the Great Return
Acing the Great Return
Fostering next-level CX in uncertain times through better staff communication.
Now more than ever, retailers are looking to stay profitable and resilient by elevating the all-important customer experience. But in these uncertain times, so much change in the physical retail space has made it difficult to focus on meaningful – and consistent – customer interactions, not to mention bridging the gap between physical and digital experiences.
The secret to nailing the Great Return? Investing in your frontline communications and feedback loop. Your associates have a critical role to play in enhancing the customer experience – and helping your organization stay agile and responsive by tapping into your consumers’ expectations, attitudes, and behaviors.
Learn from Rachel Huckle, the Chief Retail Officer at Staples Canada and Nudge’s COO, Jordan Ekers on how you can help your organization stay agile and responsive in uncertain times by fostering next-level CX.
Mastering customer and staff experiences for reopening
How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?
Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.
We’ll dig into the following topics:
- How retail and foodservice brands are navigating evolving operational challenges
- Strategies for re-engaging frontline teams to execute on customer experience
- Key customer and employee considerations to keep top of mind as brands settle into a “new normal
- …and more!
[ON-DEMAND WEBINAR]
Mastering customer
& staff experiences
for reopening
& beyond
Presented by Nudge & Medallia
Our speakers
Rudy Irish
Director, Sales & Customer Experience
Staples Canada
Nicole Lanni
Consumer Insights Manager
Gap Inc.
Oliver Rodbard
Senior Vice President, Operations
Freshii
Erica James
Global Head of Retail Practice
Medallia
Brennan Wilkie
Chief Revenue Officer
Nudge
How to prepare your store associates for the “next normal”
[ON-DEMAND WEBINAR]
Prepare your store associates for the “next normal”
Featuring Marc Galloway, VP of Store Operations at Soft Surroundings
Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.
How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.
We’ll dig into the following topics:
- Understanding the consumer preferences of tomorrow
- Creating blueprints for reopening and beyond
- Activating a “new normal” by engaging your associates
- …and more!
Meet our speakers
Marc Galloway
VP of Store Operations, Soft Surroundings
Jordan Ekers
Chief Customer Officer, Nudge Rewards
The fourth transformation in retail: Narrowing the experience gap
The fourth transformation in retail: Narrowing the experience gap
Deliver a consistent customer experience by improving the frontline experience
Let’s mobilize your frontline
Retailers continue to invest heavily in building more memorable experiences, both in-store and online, yet fail to address one of the most critical parts of their relationship with loyal shoppers–the human interaction between their own frontline associates and customers.
With 82% of global consumers wanting more human interaction in their customer experience, frontline staff play a crucial role in the customer journey and need the right tools and information to influence transactional behavior, which brings us to the fourth transformation in retail.
Download our 15-page ebook to discover:
- The three transformations in retail
- The experience gap between customers and employees
- The next transformation in retail
- Four key components to improving customer experience, frontline performance, and the employee experience
Thank you for your interest in our ebook. Access the pdf here.
Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.
A preview of what’s inside
