by Danielle Fernandes | Aug 13, 2020
[ON-DEMAND WEBINAR]
How to build resilient
frontline teams
Featuring Matt Fay, VP of Human Resources at Sporting Life Group
The frontline workforce of 2020 has been through a lot. Employees are experiencing tremendous variability throughout the current global health pandemic and social crisis. From furloughs and reopenings to new operational mandates and questions about diversity, equity, and inclusion, associates and managers are navigating unprecedented levels of change.
With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?
Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.
We’ll dig into the following topics:
- Blueprints for developing a connected and empowered team
- Effective leadership strategies focused on diversity, inclusion,
and equity
- Tactics for engaging the field for frontline feedback to understand employee needs and expectations
- Communication strategies for employee engagement and retention
- …and more!
Matt Fay
VP of Human Resources
Sporting Life Group
Jordan Ekers
Chief Customer Officer
Nudge
by Danielle Fernandes | Jun 4, 2020
[ON-DEMAND WEBINAR]
Prepare your store associates for the “next normal”
Featuring Marc Galloway, VP of Store Operations at Soft Surroundings
Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.
How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.
We’ll dig into the following topics:
- Understanding the consumer preferences of tomorrow
- Creating blueprints for reopening and beyond
- Activating a “new normal” by engaging your associates
- …and more!
Marc Galloway
VP of Store Operations, Soft Surroundings
Jordan Ekers
Chief Customer Officer, Nudge Rewards
