Give your retail workers what they want

Give your retail workers what they want

Want to drive retention, revenue, and operational execution?

Give your retail workers what they want.

NRF webinar screen mock | Nudge

Long gone are the days when Employee Experience (EX) was just an HR play. Giving your frontline workers what they want – and need – to thrive at work is a clear path to better efficiency, performance, execution, and more. 

This is the on-demand webinar every retailer needs to watch. Nudge brings together exclusive market research, real-world examples, and a decade of experience working with top retail brands to answer this critical question: what do retail workers want? Nudge COO Jordan Ekers is joined by Tania Walsh, Manager of Digital Communications Strategy at Telus, and Kathryn Williams, Manager of Retail Communications at Michael Kors to explore what initiatives and programs to implement to drive the discretionary effort every retailer needs.  

Watch this webinar to learn:

  • Why retailers need to tap into the needs and wants of their workforce
  • Why workers crave a sense of purpose at work – and how to bake that into your EX
  • The importance of employee community and DE&I programs
  • How effective employee communication ties it all together

Acing the Great Return

Acing the Great Return

Acing the Great Return

 Fostering next-level CX in uncertain times through better staff communication.

RCC Webinar_Header image

Now more than ever, retailers are looking to stay profitable and resilient by elevating the all-important customer experience. But in these uncertain times, so much change in the physical retail space has made it difficult to focus on meaningful – and consistent – customer interactions, not to mention bridging the gap between physical and digital experiences.

The secret to nailing the Great Return? Investing in your frontline communications and feedback loop. Your associates have a critical role to play in enhancing the customer experience – and helping your organization stay agile and responsive by tapping into your consumers’ expectations, attitudes, and behaviors.

Learn from Rachel Huckle, the Chief Retail Officer at Staples Canada and Nudge’s COO, Jordan Ekers on how you can help your organization stay agile and responsive in uncertain times by fostering next-level CX.

Playbook: Building agile teams

Playbook: Building agile teams

Building agile teams:

3-step playbook

Support your deskless workforce through uncertain times

Building Agile Teams Playbook

With new safety protocols, sudden closures, unprecedented consumer behavior, and countless more challenges, it has never been more crucial for organizations to stay agile and adaptive to the changing world. Your workforce is a critical part of that process. But to lift your organization up through times of uncertainty, your workforce needs leadership – and, unfortunately, they might not be getting it. This three-phase plan gives you everything you need to support your deskless workforce through uncertain times.

 

Download the playbook to get:

  • 6 foolproof ways to cultivate employee engagement
  • Understanding preparedness, and what prioritizing preparedness looks like
  • 3 workforce success metrics every organization should be tracking

How to build resilient frontline teams

How to build resilient frontline teams

[ON-DEMAND WEBINAR]

How to build resilient
frontline teams

Featuring Matt Fay, VP of Human Resources at Sporting Life Group

The frontline workforce of 2020 has been through a lot. Employees are experiencing tremendous variability throughout the current global health pandemic and social crisis. From furloughs and reopenings to new operational mandates and questions about diversity, equity, and inclusion, associates and managers are navigating unprecedented levels of change.

With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?

Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.

We’ll dig into the following topics:

  • Blueprints for developing a connected and empowered team
  • Effective leadership strategies focused on diversity, inclusion,
    and equity
  • Tactics for engaging the field for frontline feedback to understand employee needs and expectations
  • Communication strategies for employee engagement and retention
  • …and more!

Our speakers

Matt Fay

VP of Human Resources
Sporting Life Group

Jordan Ekers

Chief Customer Officer
Nudge

How to prepare your store associates for the “next normal”

How to prepare your store associates for the “next normal”

[ON-DEMAND WEBINAR]

Prepare your store associates for the “next normal”

Featuring Marc Galloway, VP of Store Operations at Soft Surroundings

Phased retail reopening has begun and whether you’re ready or not, it’s time to get back to business. As locations open, it’s clear that frontline associates are playing a more critical role than ever before, especially when it comes to educating customers on how to navigate the new in-store experience. The brands that succeed in this “next normal” will be those that are able to communicate changes effectively, inspiring their teams to execute on new protocols and procedures and meet heightened customer expectations.

How will you ensure that your brand will thrive in the new retail world order? Watch our 45-minute webinar where we discuss strategies for activating your workforce and mobilizing associates to exceed customer expectations alongside Marc Galloway, VP of Store Operations at Soft Surroundings.

 

We’ll dig into the following topics:

  • Understanding the consumer preferences of tomorrow
  • Creating blueprints for reopening and beyond
  • Activating a “new normal” by engaging your associates
  • …and more!

Meet our speakers

Marc Galloway

VP of Store Operations, Soft Surroundings

Jordan Ekers

Chief Customer Officer, Nudge Rewards