Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

Driving discretionary effort in restaurant staff

What’s the secret recipe for increased profits and predictable expansion? Your people.

Driving discretionary effort | Nudge

The post-covid rebuild stage has led to a slew of new challenges: Supply chain delays and shortages, rising food and menu prices, changing guest expectations – all of which are seriously exacerbated by labor market staffing challenges.

But the solution lies in your staff. If you can retain and inspire, they’re going to help you control costs and improve operational efficiency. They’re going to help you keep labor costs down by avoiding voluntary turnover and morale concerns. They’re going to help you achieve more predictable successes as franchising and acquisitions hit an all-time high.

But first you need to inspire, align, and enable them to do so.

This on-demand webinar will share the secret to driving the discretionary effort foodservice organizations need to rebuild – and grow. Nudge COO Jordan Ekers will be joined by Axonify Chief Learning Architect, JD Dillon, to explore how effective frontline training, communication, community-building, and much more can drive the business outcomes every organization desperately needs.

Give your retail workers what they want

Give your retail workers what they want

Want to drive retention, revenue, and operational execution?

Give your retail workers what they want.

NRF webinar screen mock | Nudge

Long gone are the days when Employee Experience (EX) was just an HR play. Giving your frontline workers what they want – and need – to thrive at work is a clear path to better efficiency, performance, execution, and more. 

This is the on-demand webinar every retailer needs to watch. Nudge brings together exclusive market research, real-world examples, and a decade of experience working with top retail brands to answer this critical question: what do retail workers want? Nudge COO Jordan Ekers is joined by Tania Walsh, Manager of Digital Communications Strategy at Telus, and Kathryn Williams, Manager of Retail Communications at Michael Kors to explore what initiatives and programs to implement to drive the discretionary effort every retailer needs.  

Watch this webinar to learn:

  • Why retailers need to tap into the needs and wants of their workforce
  • Why workers crave a sense of purpose at work – and how to bake that into your EX
  • The importance of employee community and DE&I programs
  • How effective employee communication ties it all together

The ROI of Digital Frontline Communication

The ROI of Digital Frontline Communication


The ROI of digital frontline communication

How effective frontline communication can deliver tangible outcomes.


As we navigate out of these unforeseen times into a new normal, frontline and deskless organizations need to continue to support their workforce. And that support starts with the technology that enables organizations to share real-time info and collect in-the-moment feedback from their most valuable asset: their employees. 

In this two-part webinar, guest speaker, Forrester Senior Consultant Veronica Iles walks through Nudge’s recently commissioned Total Economic Impact™ Study, conducted by Forrester Consulting, to dive deeper into Forrester’s findings, which included a three-year ROI of 484%. Then, Nudge COO Jordan Ekers and our guest speaker, Forrester Senior Analyst of Digital Commerce, Scott Compton, discuss the trending challenges facing the frontline, and the role that technology can play in bringing these organizations into the “new normal.” 

Watch this webinar today to see how effective frontline communication can deliver tangible outcomes across your organization.

Solving the Labor Crisis

Solving the Labor Crisis

Solving the labor crisis

How to tap into your current workforce and be an employer of choice.

Labor Crisis Webinar_Header image

With vaccination rates increasing, restaurants are starting to return to a semblance of normal operations. But as The Great Return continues, a new challenge emerges: finding workers. Employment subsidies, burnout, return trepidation, and competition across the labor market are coming together to annihilate the restaurant talent pool.

It’s time to flip the script. This webinar shows restaurateurs why they need to forget about those long-unrequited dreams of full labor capacity – and instead focus on tapping the (perhaps unchecked) potential of their current workforce through better engagement, empowerment and communication.

Listen as Brennan Wilkie, CRO at Nudge, the digital employee communications platform, and Michael Fiato, SVP of Guest Experience at Eurest and author of The Hospitality Edge: Stories to Delight Your Guests, Spark Your Culture and Ignite Productivity, discuss the talent pool, the employee experience, and staying agile and responsive in changing times.

Acing the Great Return

Acing the Great Return

Acing the Great Return

 Fostering next-level CX in uncertain times through better staff communication.

RCC Webinar_Header image

Now more than ever, retailers are looking to stay profitable and resilient by elevating the all-important customer experience. But in these uncertain times, so much change in the physical retail space has made it difficult to focus on meaningful – and consistent – customer interactions, not to mention bridging the gap between physical and digital experiences.

The secret to nailing the Great Return? Investing in your frontline communications and feedback loop. Your associates have a critical role to play in enhancing the customer experience – and helping your organization stay agile and responsive by tapping into your consumers’ expectations, attitudes, and behaviors.

Learn from Rachel Huckle, the Chief Retail Officer at Staples Canada and Nudge’s COO, Jordan Ekers on how you can help your organization stay agile and responsive in uncertain times by fostering next-level CX.