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All | Employee Communication | Engagement | Productivity | Feedback | Operations | Customer Stories | Using Nudge | Life at Nudge

5 Reasons poor workforce readiness will cost your product launch

5 Reasons poor workforce readiness will cost your product launch

by Patrick Icasas | Sep 27, 2021 | Employee Productivity, Operations

Here’s the real price of unprepared staff – and how focusing on workforce readiness can deliver a major ROI.

5 ways to know if your staff is prepared for your next product launch

5 ways to know if your staff is prepared for your next product launch

by Paige Magarrey | Sep 8, 2021 | Employee Communication, Operations

Wondering if your retail staff is prepared for your next big product launch? Here are 5 questions you should be asking.

How 4 companies accelerated change during the pandemic 🚀

How 4 companies accelerated change during the pandemic 🚀

by Paige Magarrey | Mar 9, 2021 | Brand Stories, Crisis Communication, Employee Communication, Hospitality, Operations, Retail

COVID-19 has been a lesson in rapid change. Here’s how Sobeys, Mastermind, Marriott and Nudge stayed relevant – and resilient – in uncertain times.

The secret to customer loyalty in fast casual? Your frontline staff

The secret to customer loyalty in fast casual? Your frontline staff

by Danielle Fernandes | Mar 9, 2020 | Foodservice, Operations

Customer loyalty in fast casual is make-or-break in the first four visits. To get your customers coming back, just look to your frontline staff.

“Always be consulting”: The new store associate mantra for improving the customer experience

“Always be consulting”: The new store associate mantra for improving the customer experience

by Danielle Fernandes | Feb 13, 2020 | Employee Communication, Operations, Retail

With growing customer expectations and direct-to-consumer brands gaining momentum (and market share), you may be wondering, how can brick and mortar excel in this new environment? At the Future Stores East Conference in Miami, leading retailers shared their hypothesis...

The “future” of retail is a throwback to the physical store

The “future” of retail is a throwback to the physical store

by Danielle Fernandes | Jan 15, 2020 | Operations, Retail

As reported in a recent Retail Dive article reflecting on key takeaways from NRF’s 2020 Big Show, physical retail is experiencing a “comeback” of sorts. Though industry commentary has been refuting the “retail apocalypse” for years now, the offline channel continues...

Foodservice safety: Five best practices for sustained knowledge retention

Foodservice safety: Five best practices for sustained knowledge retention

by Danielle Fernandes | Dec 2, 2019 | Employee Communication, Foodservice, Operations

It’s fair to say that the foodservice industry has covered its bases when it comes to employee safety. Almost all businesses must be registered and are required to have some level of health, safety, and compliance program, usually a part of their new hire onboarding...

Three mobile campaign pillars to impact your frontline and drive performance

Three mobile campaign pillars to impact your frontline and drive performance

by Danielle Fernandes | Jul 26, 2019 | Operations, Using Nudge

Brands driven by customer experience rely on their frontline staff to deliver on the heightened expectations of today's consumers. However, when misaligned with company goals and initiatives, employees provide inconsistent levels of service and an unreliable customer...

How brands are using these 3 Nudges to drive results

How brands are using these 3 Nudges to drive results

by Nudge | May 2, 2019 | Operations, Using Nudge

Time and time again studies show that companies with highly engaged employees outperform their competitors. With spring well on its way, why not dust off your employee engagement and communications strategies to create teams that are knowledgeable, engaged, and...

Highlights from Retail TouchPoints store operations survey

Highlights from Retail TouchPoints store operations survey

by Danielle Fernandes | May 2, 2019 | Operations, Retail

Retail TouchPoints recently published its sixth annual Store Operations Survey, once again declaring it “safe to take brick-and-mortar off the endangered species list.” But even though offline still has a prominent place in today’s omnichannel world, retailers are...

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