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A guide to retail task management
As the industry evolves, retailers need to re-think their approach to task management. Learn more in our guide to digital task management.
5 Reasons poor workforce readiness will cost your product launch
Here’s the real price of unprepared staff – and how focusing on workforce readiness can deliver a major ROI.
5 ways to know if your staff is prepared for your next product launch
Wondering if your retail staff is prepared for your next big product launch? Here are 5 questions you should be asking.
How 4 companies accelerated change during the pandemic 🚀
COVID-19 has been a lesson in rapid change. Here’s how Sobeys, Mastermind, Marriott and Nudge stayed relevant – and resilient – in uncertain times.
The secret to customer loyalty in fast casual? Your frontline staff
Customer loyalty in fast casual is make-or-break in the first four visits. To get your customers coming back, just look to your frontline staff.
“Always be consulting”: The new store associate mantra for improving the customer experience
With growing customer expectations and direct-to-consumer brands gaining momentum (and market share), you may be wondering, how can brick and mortar excel in this new environment? At the Future Stores East Conference in Miami, leading retailers shared their hypothesis...
The “future” of retail is a throwback to the physical store
As reported in a recent Retail Dive article reflecting on key takeaways from NRF’s 2020 Big Show, physical retail is experiencing a “comeback” of sorts. Though industry commentary has been refuting the “retail apocalypse” for years now, the offline channel continues...
Foodservice safety: Five best practices for sustained knowledge retention
It’s fair to say that the foodservice industry has covered its bases when it comes to employee safety. Almost all businesses must be registered and are required to have some level of health, safety, and compliance program, usually a part of their new hire onboarding...
Three mobile campaign pillars to impact your frontline and drive performance
Brands driven by customer experience rely on their frontline staff to deliver on the heightened expectations of today's consumers. However, when misaligned with company goals and initiatives, employees provide inconsistent levels of service and an unreliable customer...
How brands are using these 3 Nudges to drive results
Time and time again studies show that companies with highly engaged employees outperform their competitors. With spring well on its way, why not dust off your employee engagement and communications strategies to create teams that are knowledgeable, engaged, and...