by Danielle Fernandes | Jul 27, 2020
With COVID-19 restrictions across North America, the retail and foodservice industries are dealing with new challenges and unprecedented levels of change, for both customers and frontline employees. New operational procedures and mandates are being implemented rapidly to meet elevated customer expectations.
How will your brand ignite its frontline workforce to deliver a better customer experience and execute on-going operational changes with excellence?
Watch our 1-hour webinar to hear from industry leaders about key customer and employee considerations for reopening and beyond.
We’ll dig into the following topics:
- How retail and foodservice brands are navigating evolving operational challenges
- Strategies for re-engaging frontline teams to execute on customer experience
- Key customer and employee considerations to keep top of mind as brands settle into a “new normal
- …and more!
[ON-DEMAND WEBINAR]
Mastering customer
& staff experiences
for reopening
& beyond
Presented by Nudge & Medallia
Rudy Irish
Director, Sales & Customer Experience
Staples Canada
Nicole Lanni
Consumer Insights Manager
Gap Inc.
Oliver Rodbard
Senior Vice President, Operations
Freshii
Erica James
Global Head of Retail Practice
Medallia
Brennan Wilkie
Chief Revenue Officer
Nudge
by Danielle Fernandes | Nov 26, 2019
[On-Demand Webinar]
Unlocking the potential of your frontline: Lessons from behavior science
“Organizations are leaving potential insights and impact on the table by ignoring positive nudges and the differing environments and elements that can foster greater creativity.” – McKinsey Organization Insights
Amplify team performance
The most competitive companies are taking cues from behavioral science to amplify performance among their people. With roots in public policy, “nudging” is gaining traction in workplaces for influencing employee behaviors in ways that drive results.
Frontline employees face unique circumstances where positive nudges can really make a difference. Watch our 50-minute webinar featuring acclaimed behavior science practitioner, Tim Houlihan.
We’ll dig into the following topics:
- The importance of supporting, empowering, and influencing frontline staff to meet customer expectations
- Research that highlights the chacteristics of top performing teams in retail, foodservice, and hospitality
- Lessons from behavioral science that helps to improve employee communication, motivation, and knowledge-sharing
- Three key steps to optimizing your frontline workforce
- …and more!
Tim Houlihan
Chief Behavioral Strategist, BehaviorAlchemy
Tim is the founder of BehaviorAlchemy, a consultancy that applies a behavioral lens to improve the lives of workers, customers, and policymakers. He is a prominent guest lecturer at global academic institutions and speaker at behavioral symposiums. Tim co-founded Behavioral Groovers, a meetup and podcast with listeners in more than 100 countries.
Jordan Ekers
Chief Customer Officer, Nudge Rewards
One of the industry’s most prominent evangelists for frontline employee experience, Jordan Ekers is a mobile technology entrepreneur and co-founder of Nudge Rewards. He’s worked with leading brands in retail, foodservice, and hospitality to design new, transformative approaches for executing on brand promise by empowering frontline teams. Jordan has been a speaker and conference chair at major industry events, such as NRF Big Show and the Future Stores series.
by Danielle Fernandes | Jun 26, 2019
Ingredients for a thriving frontline: Gen Z with a side of mobile
Exploring the preferences of the emerging workforce you need to engage and inspire
Let’s mobilize your frontline
While foodservice continues to see exponential growth—sales are predicted to reach $863 billion by the end of the year—the industry faces rising staffing difficulties and a tight labor market.
To tackle these challenges winning brands will focus on creating innovative working environments that speak to their entire frontline workforce helping improve training, communication, and engagement, while also being a powerful competitive advantage in a tight labor market.
Download the 15-page ebook to discover:
- The top staffing challenges in foodservice
- Behaviors and preferences of Gen Z that help attract and retain top talent
- How employee-focused mobile technology is helping brands conquer operational challenges while meeting the needs of their entire frontline workforce
- The four key ingredients to building and sustaining a succesful mobile program
A preview of what’s inside
by Danielle Fernandes | Jun 25, 2019
Your guide to getting started with BYOD
Learn how ‘bring your own device’ policies in the workplace can unlock valuable business gains liked improved employee, increased sales, and decreased turnover
Let’s mobilize your frontline
Empowering employees to use their smartphones at work has become imperative for retailers and foodservice providers. Why? Frontline employees will use their personal devices at work, whether you’ve encouraged them to or not. By empowering your frontline employees to use their devices as a workplace tool, you’ll unlock benefits as improved customer service, increased productivity and sales, valuable employee feedback, better employee retention, and increased employee engagement.
Download our 16-page guide to discover:
- The top benefits of BYOD
- What to consider prior to implementation
- How to make the most of your BYOD strategy
- A template to build out your own BYOD policy
- …and more!
A preview of what’s inside
