Employee Engagement
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How retailers can improve the employee experience
âThe best retailers will deliver intensely personalized experiences based upon a deep understanding of customer needs, wants and desires. The best retailers will see sales associates not as costs to be reduced, but assets to help move a brand from boring to remarkable...
How can brands create authentic in-store experiences?
If you look at retail today, youâll see an industry thatâs on the verge of disruption. With headlines from Bloomberg such as âAmericaâs âRetail Apocalypseâ Is Really Just Beginningâ, it seems the future for brick-and-mortar retailers is grim. Boutiques,...
To engage the next generation of employees, choose mobile
Many industries rely on younger generations as their frontline employees, particularly retail and hospitality. In the past, that meant managers were tasked with the challenge of effectively reaching them. âWe donât even speak the same language, and they donât care,â...
How to engage and motivate your frontline employees
In North America, frontline retail and food service jobs are among the largest occupational groups, with more than 27 million workers. By 2025, Millennials will make up the vast majority (75%) of this workforce, with a majority working in retail, foodservice, and...
Closing the customer experience gap in telecoms
Last week, I had the privilege to chair the first day of the CX Exchange for Telecoms event in London. This event brings together a forward-thinking group of customer experience practitioners and suppliers who are pushing the boundaries of what is possible...
8 BYOD benefits for organizations with frontline staff
Consumer expectations are making their way into the workplace in fascinating ways and the Bring Your Own Device (BYOD) movement is a prevalent example. Fifty-nine percent of organizations already allow employees to use their personal devices for work, and another 13%...
Dear retailers: Here’s what your associates really, really want
I am writing to you on behalf of your frontline employees and their frustration when it comes to workplace practices.Do you remember playing broken telephone when you were younger? In order to communicate your message, it would be passed along a chain of...
![[Infographic] Gamification in the workplace: What you need to know](https://nudge.co/wp-content/uploads/2019/04/infographic_gamification_in_the_workplace_what_you_need_to_know_1-400x250.png)
[Infographic] Gamification in the workplace: What you need to know
We've heard a lot about gamification lately.  With employee engagement becoming one of the top priorities for leadership and HR this year, it's no wonder that #gamification is a buzzword in the world of work. Today, employees are spending more time using...
Employees are individuals, so why isnât engagement communication individualized?
Increasingly, companies and brands are utilizing apps to connect directly with customers through their mobile devices. However, only a small percentage of companies are taking the lessons learned in the consumer space and applying them internally to engage...