Hotel franchisor achieves an 11% lift in elite loyalty member recognition with targeted staff communications

Choice Hotels Canada (CHC) places the utmost importance on enabling franchise owners, and their staff, to exceed the expectations of guests, every day. But, like any brand, they faced challenges ensuring all employees were up-to-date on new initiatives.

The hotel franchisor recognized an opportunity to improve franchisee support and find ways to unburden owners, with an employee communications platform. Read our case study to learn how Choice Hotels Canada uses Nudge to:

  • Gain insight into over 1,000 ideas, feedback, and best practices from their frontline
  • Support franchisees in creating memorable guest experiences
  • Drive awareness of their loyalty program, boosting enrollment and recognition for loyalty members.
Read our case study today!

“Through our partnership with Nudge, we’ve been able to level-up the support we provide to our franchise owners, sharing relevant and timely communications that empower their workforce to create memorable guest experiences.”

— Brendan Gibney, Senior Director of Franchise Services

Nudge product communications

Hotel franchisor achieves an 11% lift in elite loyalty member recognition with targeted staff communications

Choice Hotels Canada (CHC) places the utmost importance on enabling franchise owners, and their staff, to exceed the expectations of guests, every day. But, like any brand, they faced challenges ensuring all employees were up-to-date on new initiatives.

The hotel franchisor recognized an opportunity to improve franchisee support and find ways to unburden owners, with an employee communications platform. Read our case study to learn how Choice Hotels Canada uses Nudge to:

  • Gain insight into over 1,000 ideas, feedback, and best practices from their frontline
  • Support franchisees in creating memorable guest experiences
  • Drive awareness of their loyalty program, boosting enrollment and recognition for loyalty members.
Read our case study today!

“Through our partnership with Nudge, we’ve been able to level-up the support we provide to our franchise owners, sharing relevant and timely communications that empower their workforce to create memorable guest experiences.”

— Brendan Gibney, Senior Director of Franchise Services

Nudge product communications

Proven ROI of 484%

Forrester Consulting's Total Economic Impact™ study found a 484% ROI with Nudge!*

*over three years.