Build store teams that are ready for what’s next
A retailer’s guide to building engaged store teams
Support your frontline across three key phases of engagement
Frontline teams play a more critical role than ever before and will be the driving force for retailers to preserve beyond the pandemic. Yet, only 48% of employees strongly agree their immediate supervisor keeps them informed about what is going on in the organization. In the race to capture market share, your staff will need the tools to stay engaged and aligned with your brand. In this ebook, we share best practices we’ve developed to support retail brands, and in turn, their store associates.
Download the 15-page ebook to learn:
- How to engage your frontline to boost morale and develop deep brand loyalty
- Training that increases operational knowledge and reinforces best practices
- Three key metrics to help you evaluate frontline success
Thank you for your interest in our ebook. Access the pdf here.
Visit our Resource Hub to explore additional resources for influencing and inspiring your frontline employees to drive meaningful results.
Enabling store teams to succeed this holiday season
[ON-DEMAND WEBINAR]
Enabling store teams to succeed this holiday season
Featuring Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.
Watch our 45-minute webinar to hear strategies from Rudy Irish, Director of Sales and Customer Experience at Staples Canada, and Steve King, SVP of Retail Sales Operations at Ashley HomeStore.
Our speakers
Steve King
SVP of Retail Sales Operations
Ashley HomeStore
Rudy Irish
Director of Sales and Customer Experience
Staples Canada
Restaurant communication in the new world of work
Restaurant communication in the new world of work
A guide to staying safe and agile for foodservice organizations.
Frontline communications are more important now than ever before
With the unpredictable nature of the foodservice industry, restaurants are looking for new ways to stabilize their organizations and meet heightened guest expectations. Leading brands recognize that successfully navigating this time of change hinges on the confidence and competence of their workforce.
As thousands of restaurant locations quickly implement and evolve their safety and service procedures, foodservice organizations are increasingly relying on restaurant communications to keep their operations agile. The investment organizations are choosing to make now will help to keep their frontline employees safe and productive, so they can continue to deliver outstanding guest experiences, today and well into the future.
Download the 24-page guide
to discover:
- Why frontline communications are more important now than ever before
- How brands are sharing real-time, actionable information with employees
- Ways to enhance communication capabilities to enable field teams
- How technology can help business leaders communicate at scale
- …and more!
How to drive staff productivity and win in the “new normal”
[ON-DEMAND WEBINAR]
How to drive staff
productivity and win
in the “new normal”
Featuring Mike Fiato, SVP of Customer Experience at Eurest, a division of Compass Group, and Dan Leonard, President of Margaritaville
To succeed in a constantly changing environment, restaurant workers need real-time, convenient access to up-to-date information on how their jobs are changing, including new policies and procedures, safety information, and more.
How can restaurants leverage agile employee communications to activate their frontline workforce and drive productivity?
Watch our 45-minute webinar to hear from Mike Fiato, SVP of Customer Experience at Eurest, a division of Compass Group and Dan Leonard, President of Margaritaville.
We’ll dive into the following topics:
- Successfully supporting frontline staff in constantly-changing conditions
- Impacts of targeted, timely communications throughout reopening transitions
- How to ensure employees feel safe and competent in their roles
- Meeting heightened expectations for the guest experience
- …and more!
Our speakers
Mike Fiato
SVP of Customer Experience
Eurest, a division of Compass Group
Dan Leonard
President
Margaritaville
How to build resilient frontline teams
[ON-DEMAND WEBINAR]
How to build resilient
frontline teams
Featuring Matt Fay, VP of Human Resources at Sporting Life Group
With looming uncertainties for the future, how can retailers prepare their frontline teams to embrace change and rise in the face of adversity?
Watch our 20-minute webinar to hear from Matt Fay, VP of Human Resources at Sporting Life Group on strategies for building strong, resilient teams.
We’ll dig into the following topics:
- Blueprints for developing a connected and empowered team
- Effective leadership strategies focused on diversity, inclusion,
and equity - Tactics for engaging the field for frontline feedback to understand employee needs and expectations
- Communication strategies for employee engagement and retention
- …and more!
Our speakers
Matt Fay
VP of Human Resources
Sporting Life Group
